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Privacy Policy 

Effective Date: 20-09-25

At ALAYA, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

When you use our website or services, we may collect:

  • Personal details (such as your name, email, phone number, or medical history if shared voluntarily).

  • Appointment and consultation details.

  • Payment and billing information (if applicable).

  • Website usage data (through cookies, analytics tools, etc.).

2. How We Use Your Information

We use the collected information to:

  • Provide consultations and services.

  • Improve user experience on our website.

  • Respond to queries and customer support requests.

  • Process payments and maintain records.

  • Share important updates or service information.

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We may share information only when:

  • Required by law or government authorities.

  • Necessary with trusted service providers (like payment gateways or hosting services) who support our operations under strict confidentiality.

  • To protect our rights, safety, or that of others.

4. Data Security

We take appropriate technical and organizational measures to keep your information safe and secure. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies and analytics tools to improve functionality and user experience. You can choose to disable cookies through your browser settings, but some parts of the site may not function properly.

6. Your Rights

You have the right to:

  • Access the information we hold about you.

  • Request corrections or updates.

  • Request deletion of your personal data (subject to legal or contractual obligations).

To exercise these rights, contact us at [Insert email/contact here].

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

alayaphysiotherapy@gmail.com

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